Questions fréquemment posées
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🌍 Expédiez-vous à l'international ?
Oui ! Nous livrons dans toute l'Europe , ainsi qu'aux États-Unis , au Canada , en Suisse et bien plus encore.
🚚 Quels transporteurs utilisez-vous ?
Nous travaillons avec Colissimo, Chronopost, Mondial Relay et Caiano France pour vous assurer des livraisons rapides et sécurisées.
Pour les livraisons européennes, nous travaillons également en partenariat avec DHL, UPS et GLS pour une expédition fiable et efficace.
📦 Puis-je retourner mon produit ?
Oui, vous disposez de 30 jours pour retourner votre produit si vous changez d'avis.
📧 Contactez-nous : Page Contact
🛠️ Que faire si mon produit cesse de fonctionner ?
Envoyez un message à notre équipe du service client, nous examinerons votre demande et enverrons un remplacement ou effectuerons un remboursement, selon la situation.
📧 Contactez-nous : Page Contact
😿 Mon chat n'aime pas son jouet !
Même processus : contactez-nous et nous vous proposerons une solution !
📧 Contactez-nous : Page Contact
💳 Quels modes de paiement acceptez-vous ?
Pour votre commodité, nous acceptons Visa, MasterCard, Cartes Bancaires, American Express, Apple Pay, Paypal et Shop Pay.
RacerTail FAQ
🧼 Can it work on carpet?
Absolutely! The Racer Tail rolls smoothly on all floor types — including carpet. Just keep in mind that thick carpets might slow it down a little.
🔇 Is the Racer Tail noisy?
Not at all. While it’s not completely silent, it runs very quietly thanks to its soft silicone wheels and low-noise electronics.
🦁 Can my cat break it?
Nope! The Racer Tail is built to be tough. It has no visible screws, and the USB tab is fully embedded, so there’s nothing your cat can bite off or damage.
🛋️ Will it damage my furniture?
Nope! Unless your furniture is made of clouds or cotton candy, you're safe. 😊 The Racer Tail has a soft silicone outer layer, so it's gentle on furniture.
🚚 How long does delivery take?
✈️ International orders typically take 5–16 business days, depending on location.
📬 You’ll receive full tracking info by email, and rest assured all orders are fully insured and tracked for your peace of mind. Track Your Order
❓ What if my cat doesn't like it?
No worries! We want your pet to love it. That’s why every Racer Tail comes with a 30-Day Satisfaction Guarantee.
🧪 Try it risk-free for 30 days if your cat’s not a fan, just send it back for a full refund.
RunnerTail FAQ
🔇 Is the Runner Tail quiet?
Absolutely. The Runner Tail features our most advanced ultra-silent motor to date. It’s so quiet that even the most easily startled cats will feel at ease. You’ll barely hear it — but your cat will definitely notice the fun.
🐾 Is it safe for my cat?
Completely. The Runner Tail is crafted from high-quality, non-toxic, eco-conscious silicone. It’s soft, durable, and resistant to bites, while also helping prevent bacteria buildup. Every detail has been designed with your cat’s health and safety in mind.
🧼 Does it work on carpeted floors?
Yes! The Runner Tail is built to perform smoothly on all types of flooring — including carpets. Its powerful motor and specially grooved surface give it excellent traction, ensuring steady movement even on softer, more textured surfaces.
🛋️ Can it scratch or damage furniture?
Not at all. The Runner Tail is wrapped in a soft silicone shell that cushions every bounce and roll. It won’t scratch, scuff, or mark your furniture — so you can let it roam freely without a second thought.
🚚 How long does delivery take?
✈️ International orders typically take 5–16 business days, depending on location.
📬 You’ll receive full tracking info by email, and rest assured all orders are fully insured and tracked for your peace of mind. Track Your Order
❓ What if my cat doesn't like it?
No worries! We want your pet to love it. That’s why every Racer Tail comes with a 30-Day Satisfaction Guarantee.
🧪 Try it risk-free for 30 days if your cat’s not a fan, just send it back for a full refund.
Hunt The Bird Kit
🤔 How Does It Work?
🤔 How Does It Work?
The Hunt The Bird Kit includes a sturdy suction base, a flexible wire, and a realistic bird toy at the end. The wire’s natural spring motion causes the bird to flutter and bounce unpredictably — just like real prey — encouraging your cat to leap, swipe, and stay active.
🐦 What’s Inside the Box?
Single Kit Includes:
1 × Flexible wire
1 × Suction cup base
5× Bird toys
🛠️ How to Set Up Your Hunt The Bird Kit
1️⃣ Unlock the Suction Mechanism
Flip up the small tab or switch on the suction cup so it’s in the open position and ready to apply.
2️⃣ Pick the Perfect Spot
Choose a clean, smooth, and flat surface — windows, tile walls, or your fridge door work great!
3️⃣ Press and Secure
Firmly push the suction cup against the surface, pressing out any air until it sticks tightly.
4️⃣ Lock It In Place
Flip the switch or lever down to secure it in place and lock the suction.
5️⃣ Attach the Wire
Insert the wire into the hole on the suction base. Push it all the way in until it feels snug and secure.
6️⃣ Add the Bird Toy
Connect the bird to the end of the wire.
7️⃣ It’s Playtime!
Your Hunt The Bird Kit is now ready for your feline friend to enjoy some energetic, interactive play.
💡For Maximum Stick Power
🧼 Keep It Clean: Always clean and dry the surface before attaching the suction cup. Dust or grime weakens the grip.
💧 Just a Bit Damp: Lightly wet the suction cup before placing it to improve the seal.
🔥 Warm It Up: Having trouble sticking it? Warm the suction cup with a hairdryer for a few seconds — it becomes more flexible and forms a tighter seal.
🧲 Will It Stick Everywhere?
The suction cup sticks best to smooth, clean surfaces like:
-Glass windows
-Ceramic tiles
-Refrigerator doors
-Polished wood
It may not stick well to rough, textured, or porous surfaces.
⚠️ It may not stick well to rough, textured, or porous surfaces.
The suction cup sticks best to smooth, clean surfaces like:
⚠️ It may not stick well to rough, textured, or porous surfaces.
🚚 How long does delivery take?
✈️ International orders typically take 5–16 business days, depending on location.
📬 You’ll receive full tracking info by email, and rest assured all orders are fully insured and tracked for your peace of mind. Track Your Order
❓ What if my cat doesn't like it?
No worries! We want your pet to love it. That’s why every Racer Tail comes with a 30-Day Satisfaction Guarantee.
🧪 Try it risk-free for 30 days if your cat’s not a fan, just send it back for a full refund.
VAPOBRUSH FAQ
📅 How often should I use it?
For best results, we recommend using the VAPOBRUSH 2 to 3 times a week. That said, you can adjust the routine based on how much your cat sheds — every furball is different!
🐱 Is it safe for sensitive skin?
Absolutely. The VAPOBRUSH is made with sensitive skin in mind. Its soft bristles and light mist offer a calming grooming session, even for cats that are prone to irritation. If your cat has a medical skin condition, it's always a good idea to check with your vet first.
🌫️ Is the mist warm?
Nope — the mist is cool and gentle. The VAPOBRUSH was designed to release a refreshing mist that’s perfect for hot days. It creates a soothing, spa-like experience for your cat without any heat.
🧼 How do I clean the VAPOBRUSH?
Cleaning the VAPOBRUSH is quick and easy! The mist helps fur stick together, so you can often just pull it off the bristles.
For a deeper clean, simply detach the bristle head and rinse it under water. You can also wipe the handle down with a damp cloth
🚚 How long does delivery take?
✈️ International orders typically take 5–16 business days, depending on location.
📬 You’ll receive full tracking info by email, and rest assured all orders are fully insured and tracked for your peace of mind. Track Your Order
❓ What if my cat doesn't like it?
No worries! We want your pet to love it. That’s why every Racer Tail comes with a 30-Day Satisfaction Guarantee.
🧪 Try it risk-free for 30 days if your cat’s not a fan, just send it back for a full refund.
FountainFresh
💧 What is Fountain Fresh?
The Fountain Fresh is an automatic water fountain designed to keep your cat hydrated and healthy. With gently flowing water, it encourages your cat to drink more often — because moving water is just more fun (and fresher)!
🔁 How does it work?
The Fountain Fresh uses a quiet pump system to keep the water constantly circulating. This movement helps keep the water cleaner, cooler, and much more appealing to your cat than still water in a bowl.
🐱 Is it safe for cats?
Absolutely. The Fountain Fresh is made from BPA-free, non-toxic materials and features a low-voltage pump for safe daily use. It’s designed with your cat’s wellbeing in mind — every sip is safe and fresh.
🔇 Is it noisy?
Not at all! The Fountain Fresh runs whisper-quiet, so it won’t disturb your cat or your home. Just a soft water trickle — no buzzing or humming.
🧼 Is it easy to clean?
Yes! The Fountain Fresh easily disassembles for quick cleaning. The filter is replaceable, and all parts can be rinsed with water. Keeping it fresh takes just a few minutes.
💦 Why choose a water fountain over a bowl?
Cats naturally prefer running water — it feels fresher and tastes better. The Fountain Fresh helps boost hydration, which is great for kidney health, especially in indoor cats.
🚚 How long does delivery take?
✈️ International orders typically take 5–16 business days, depending on location.
📬 You’ll receive full tracking info by email, and rest assured all orders are fully insured and tracked for your peace of mind. Track Your Order
❓ What if my cat doesn't like it?
No worries! We want your pet to love it. That’s why every Racer Tail comes with a 30-Day Satisfaction Guarantee.
🧪 Try it risk-free for 30 days if your cat’s not a fan, just send it back for a full refund.
